Can I Continue My Free Avast After Trial
General
What is Avast One?
Avast One is an all-in-one security and optimization tool for your Windows PC. It is available as both a free and paid product. Avast One includes the following features:
- Comprehensive Avast antivirus protection
- Access to Virtual Private Network (VPN)
- Data breach monitoring that alerts you if any of your passwords are leaked online
- Tools to help you prevent online tracking
- Tools designed to improve the speed of your PC
What is the difference between the free and paid versions of Avast One?
The free version of Avast One (Avast One Essential) includes comprehensive Avast antivirus protection and limited access to VPN Secure Connection, Password Protection, and Software Updater.
The paid version of Avast One includes all the features available in the free version, as well as unlimited access to VPN Secure Connection, Password Protection, and Software Updater. The following additional features are also available:
- Sensitive Data Shield
- Web Hijack Guard
- Webcam Protection
- Disk Cleaner
- Driver Updater
Is there a free trial available for the paid version of Avast One?
Yes. After you download and install Avast One, the application is automatically in free-trial mode. This means that you have access to the premium product features for a limited time period. You can check when your free trial expires by clicking 
Account in the left panel. The expiry date is visible under Subscription. To continue using the premium features after your free trial ends, you need to purchase a paid Avast One subscription.
What are the system requirements for Avast One?
- Windows 11 except Mixed Reality and IoT Edition; Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 with Convenient Rollup Update or later, any Edition (32 or 64-bit)
- Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE3 instructions); ARM-based devices are not supported
- 1 GB RAM or above
- 2 GB free space on the hard disk
- Internet connection to download, activate, and maintain application updates and antivirus database
- Optimally standard screen resolution no less than 1024 x 768 pixels
What is Avast One?
Avast One is an all-in-one security and optimization tool for your Mac. It is available as both a free and paid product. Avast One includes the following features:
- Comprehensive Avast antivirus protection
- Access to Virtual Private Network (VPN)
- Data breach monitoring that alerts you if any of your passwords are leaked online
- Tools to help you prevent online tracking
- Tools designed to improve the speed of your Mac
What is the difference between the free and paid versions of Avast One?
The free version of Avast One (Avast One Essential) includes comprehensive Avast antivirus protection, Browser Cleaner, and limited access to VPN Secure Connection and Data Breach Monitoring.
The paid version of Avast One includes all the features available in the free version, as well as unlimited access to VPN Secure Connection and Data Breach Monitoring. The following additional features are also available:
- Photo Cleaner
- Disk Cleaner
- App Uninstaller
- Web Hijack Guard
- Tracking Prevention
Is there a free trial available for the paid version of Avast One?
Yes. After installing Avast One, you can access a 30-day free trial of the premium features by following the steps below:
- Click Go premium.
- Move your cursor towards the red X in the top-left corner of the subscription pricing screen. The free trial offer appears.
- Click Try for free on the pop-up message.
- Click Start Free trial, then follow the on-screen instructions.
You need to enter payment details before starting your free trial. If you cancel your subscription before the free trial expires, you are not charged.
What are the system requirements for Avast One?
- Apple macOS 12.x (Monterey), Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra)
- Intel based Mac with 64-bit processor
- 512 MB RAM or above (1 GB RAM or higher preferred)
- 750 MB free space on the hard disk
- Internet connection to download, activate, and maintain application updates and the antivirus database
- Optimally standard screen resolution no less than 1024 x 768 pixels
What is Avast One?
Avast One is an all-in-one security and optimization tool for your Android device. It is available as both a free and paid product. Avast One includes the following features:
- Comprehensive device protection
- Access to Virtual Private Network (VPN)
- Data breach monitoring that alerts you if any of your passwords are leaked online
- Tools designed to speed up your Android device and free up storage space
What is the difference between the free and paid versions of Avast One?
The free version of Avast One (Avast One Essential) includes comprehensive Avast antivirus protection and limited access to VPN Secure Connection and Data Breach Monitoring.
The paid version of Avast One includes all the features available in the free version, as well as unlimited access to VPN Secure Connection, Data Breach Monitoring, and additional features such as automatic scans and cleaners that help boost your device's performance.
Is there a free trial available for the paid version of Avast One?
No. Currently we do not offer a free trial of Avast One.
What are the system requirements for Avast One?
- Google Android 6.0 (Marshmallow, API 23) or later
- Internet connection to download, activate, and maintain app updates
What is Avast One?
Avast One is an all-in-one security and privacy tool for your iOS device. It is available as both a free and paid product. Avast One includes the following features:
- Comprehensive Avast antivirus protection
- Access to Virtual Private Network (VPN)
- Data breach monitoring that alerts you if any of your passwords are leaked online
- Photo Vault to keep your photos private
What is the difference between the free and paid versions of Avast One?
The free version of Avast One (Avast One Essential) includes comprehensive device protection and limited access to VPN Secure Connection, Photo Vault, and Data Breach Monitoring.
The paid version of Avast One includes all the protection features available in the free version, and unlimited access VPN Secure Connection, Photo Vault, and Data Breach Monitoring.
Is there a free trial available for the paid version of Avast One?
No. Currently we do not offer a free trial of Avast One.
What are the system requirements for Avast One?
- Apple iOS 13.0 or later
- Internet connection to download, activate, and maintain app updates
Migration
How does the launch of Avast One affect Avast Free Antivirus?
Avast Free Antivirus will continue to receive virus definition updates and application updates as normal. Migrating from Avast Free Antivirus to Avast One is optional. You can choose if you want to remain using Avast Free Antivirus, or migrate to Avast One.
What happens if I migrate to Avast One?
- You continue to have access to most device protection features that are included in Avast Free Antivirus.
- You gain limited access to online privacy and performance features such as:
- VPN Secure Connection
- Clear Browsing Data
- Data Breach Check
- PC Speedup
- Software Updater
- You lose access to the following features that are not included in Avast One:
- Wi-Fi Inspector
- Mail Shield
- Rescue Disk
- Do Not Disturb Mode
How does the launch of Avast One affect Avast Premium Security?
Avast Premium Security will continue to receive virus definition updates and application updates as normal. Migrating from Avast Premium Security to Avast One is optional. You can choose if you want to remain using Avast Premium Security, or migrate to Avast One.
What happens if I migrate to Avast One?
- You continue to have access to most device protection features that are included in Avast Premium Security.
- You gain full access to online privacy and performance features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Driver Updater
- Disk Cleaner
- PC Speedup
- You lose access to the following features that are not included in Avast One:
- Wi-Fi Inspector
- Mail Shield
- Sandbox
- Data Shredder
- Rescue Disk
- Remote Access Shield
- Do Not Disturb Mode
- Gaming Mode
- Some advanced Firewall settings
- Your Avast Premium Security (single-device) subscription is changed to an Avast One subscription.
For detailed instructions on how to migrate from Avast Premium Security to Avast One, refer to the following section:
- How can I migrate from Avast Premium Security to Avast One?
How does the launch of Avast One affect other Avast products?
All other Avast products will continue to work and receive application updates as normal. However, it is not possible to use the following applications alongside Avast One:
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast AntiTrack
- Avast BreachGuard
- Avast Driver Updater
If you try to install Avast One when you already have any of the above listed applications installed on your PC, the Avast One installation is blocked. To resolve the conflict with your existing Avast product(s), you need to uninstall each application before installing Avast One.
If you use Avast Battery Saver, you can install Avast One and continue to use Battery Saver alongside Avast One.
Do I need to uninstall previous Avast products before I install Avast One?
Yes. If you have any of the following products installed on your PC, you need to uninstall them before installing Avast One. For uninstallation instructions, refer to the relevant article below:
- Avast Premium Security in trial mode or with an expired subscription ▸ Uninstalling Avast Premium Security
- Avast SecureLine VPN ▸ Uninstalling Avast SecureLine VPN
- Avast Driver Updater ▸ Uninstalling Avast Driver Updater
- Avast Cleanup Premium ▸ Uninstalling Avast Cleanup Premium
- Avast BreachGuard ▸ Uninstalling Avast BreachGuard
- Avast AntiTrack Premium ▸ Uninstalling Avast AntiTrack Premium
It is not necessary to uninstall
Avast Battery Saverbefore installing Avast One. You can use Avast Battery Saver alongside Avast One.
How can I migrate from Avast Free Antivirus to Avast One?
You can migrate directly via your Avast Free Antivirus application using one of the methods below:
- Click I accept. Start migration on the offer screen that appears when you open Avast Free Antivirus and follow the on-screen instructions.
- Go to
☰Menu ▸ My Subscriptions, then select Sign in or Explore Avast One and follow the on-screen instructions.
If you do not see the Sign in or Explore Avast One buttons, this means it is currently not possible for you to migrate to Avast One due to another incompatible Avast product installed on your device.
Alternatively, you can download Avast One from the Avast website. However, you may encounter problems with the installation due to a conflict with your existing Avast Free Antivirus installation. Therefore, we recommend uninstalling Avast Free Antivirus before you try to install Avast One.
For uninstallation and installation instructions, refer to the following articles:
- Uninstalling Avast Free Antivirus
- Installing Avast One
How can I migrate from Avast Premium Security to Avast One?
If you have an Avast Premium Security (single-device) subscription, you can migrate directly via your Avast Premium Security application using one of the methods below:
- Click I accept. Start migration on the offer screen that appears and follow the on-screen instructions.
- Go to
☰Menu ▸ My Subscriptions, then select Sign in or Explore Avast One and follow the on-screen instructions.
If you do not see the Sign in or Explore Avast One buttons, this means it is currently not possible for you to migrate to Avast One due to an incompatible subscription or other Avast product installed on your device.
During migration you are prompted to sign in with your Avast Account or create a new account. After signing in with the same Avast Account that contains your Avast Premium Security (single-device) subscription, your subscription is changed to Avast One.
If you create a new account to sign in to Avast One, or the account you use is not connected to your Avast Premium Security (single-device) subscription, your subscription will not automatically convert to Avast One.
Currently, it is only possible to migrate an Avast Premium Security (single-device) subscription to Avast One. If you have an Avast Premium Security (multi-device) subscription, you cannot convert this to an Avast One subscription.
How does the launch of Avast One affect Avast Security?
Avast Security will continue to receive virus definition updates and application updates as normal. Upgrading from Avast Security to Avast One is optional. You can choose if you want to remain using Avast Security, or upgrade to Avast One.
It is not possible to install Avast One when you already have Avast Security installed on your device. If you want to upgrade to Avast One, first uninstall Avast Security before installing Avast One.
What happens if I upgrade to Avast One?
- You continue to have access to most protection features that are included in Avast Security.
- You gain limited access to online privacy and performance features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Clear Browsing Data
- Photo Cleaner
- Ransomware Protection
- You lose access to the following features that are not included in Avast One:
- Wi-Fi Inspector
- Email Shield
How does the launch of Avast One affect Avast Premium Security?
Avast Premium Security will continue to receive virus definition updates and application updates as normal. Upgrading from Avast Premium Security to Avast One is optional. You can choose if you want to remain using Avast Premium Security, or upgrade to Avast One.
It is not possible to install Avast One when you already have Avast Premium Security installed on your device. If you want to upgrade to Avast One, first uninstall Avast Premium Security before installing Avast One.
For detailed instructions on how to upgrade from Avast Premium Security to Avast One, refer to the following section:
- How can I upgrade from Avast Premium Security to Avast One?
What happens if I upgrade to Avast One?
- You continue to have access to most device protection features that are included in Avast Premium Security.
- You gain full access to online privacy and performance features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Disk Cleaner
- App Uninstaller
- Photo Cleaner
- Clear Browsing Data
- Tracking Prevention
- You lose access to the following features that are not included in Avast One:
- Wi-Fi Inspector
- Email Shield
- You need to cancel your Avast Premium Security subscription if you no longer want to use it. For information about canceling your Avast Premium Security subscription, refer to the following article:
- Canceling an Avast subscription
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, click
Go premium, then follow the on-screen instructions to complete your subscription purchase.
How does the launch of Avast One affect other Avast products?
With the exception of Avast Security and Avast Premium Security, all other Avast products will continue to work and receive application updates as normal. You can use the following Avast products alongside Avast One:
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast BreachGuard
- Avast AntiTrack
- Avast Passwords
Do I need to uninstall previous Avast products before I install Avast One?
If you have Avast Security or Avast Premium Security installed on your Mac, you need to uninstall these products before installing Avast One. If you try to install Avast One when you already have Avast Security or Avast Premium Security installed on your Mac, the Avast One installation is blocked due to a conflict with your existing Avast product.
For uninstallation instructions, refer to the relevant article below:
- Uninstalling Avast Security
- Uninstalling Avast Premium Security
If you have any of the following Avast products installed, you can continue using them alongside Avast One without interruption:
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast BreachGuard
- Avast AntiTrack
- Avast Passwords
Uninstalling Avast Premium Security does not cancel your subscription. For information about canceling your Avast Premium Security subscription, refer to the following article:
- Canceling an Avast subscription
How can I upgrade from Avast Security to Avast One?
To upgrade from Avast Security to Avast One, follow the steps below:
- Uninstall Avast Security from your Mac. For instructions, refer to the following article:
- Uninstalling Avast Security from Mac
- Restart your Mac.
- Install Avast One. For instructions, refer to the following article:
- Installing Avast One
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, click
Go premium, then follow the on-screen instructions to complete your subscription purchase.
How can I upgrade from Avast Premium Security to Avast One?
To upgrade from Avast Premium Security to Avast One, follow the steps below:
- Uninstall Avast Premium Security from your Mac. For instructions, refer to the following article:
- Uninstalling Avast Premium Security
- Restart your Mac.
- Install Avast One. For instructions, refer to the following article:
- Installing Avast One
- Cancel your Avast Premium Security subscription. For instructions, refer to the following article:
- Canceling an Avast subscription
- Optionally, purchase an Avast One subscription. Open Avast One and click Go premium, then follow the on-screen instructions to complete your subscription purchase.
How does the launch of Avast One affect Avast Mobile Security?
Avast Mobile Security will continue to receive virus definition updates and application updates as normal. Changing from Avast Mobile Security to Avast One is optional. You can choose if you want to remain using Avast Mobile Security, change to Avast One, or use both apps on your Android device.
What happens if I change to Avast One?
- You continue to have access to most device protection features that are included in Avast Mobile Security.
- You gain limited access to online privacy and performance features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Performance scan
- You lose access to the following features that are not included in Avast One:
- Anti-Theft
- Photo Vault
How does the launch of Avast One affect Avast Mobile Security Premium?
Avast Mobile Security Premium will continue to receive virus definition updates and application updates as normal. Changing from Avast Mobile Security Premium to Avast One is optional. You can choose if you want to remain using Avast Mobile Security Premium, change to Avast One, or use both apps on your Android device.
What happens if I change to Avast One?
- You continue to have access to most device protection features that are included in Avast Mobile Security Premium.
- You gain full access to online privacy and performance features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Performance scan
- You lose access to the following features that are not included in Avast One:
- Anti-Theft
- Photo Vault
- You need to cancel your Avast Mobile Security Premium subscription if you no longer want to use it. For information about canceling your Avast Mobile Security Premium subscription, refer to the following article:
- Canceling an Avast subscription
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, tap
Go premium, then follow the on-screen instructions to complete your subscription purchase.
How does the launch of Avast One affect other Avast products?
All other Avast products will continue to work and receive application updates as normal. You can use the following Avast products alongside Avast One:
- Avast Mobile Security Premium
- Avast Mobile Security
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast Cleanup
- Avast AntiTrack
- Avast Passwords
Do I need to uninstall previous Avast products before I install Avast One?
No. If you already have an Avast application installed on your device, you can continue using it without interruption and install Avast One. For instructions to install Avast One, refer to the following article:
- Installing Avast One
How can I install Avast One?
For detailed installation instructions, refer to the following article:
- Installing Avast One
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, tap
Go premium, then follow the on-screen instructions to complete your subscription purchase.
How does the launch of Avast One affect Avast Mobile Security?
Avast Mobile Security will continue to receive virus definition updates and application updates as normal. Changing from Avast Mobile Security to Avast One is optional. You can choose if you want to remain using Avast Mobile Security, change to Avast One, or use both apps on your iOS device.
What happens if I change to Avast One?
- You continue to have access to most device protection features that are included in Avast Mobile Security.
- You gain limited access to privacy features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Photo Vault
How does the launch of Avast One affect Avast Mobile Security Premium?
Avast Mobile Security Premium will continue to receive virus definition updates and application updates as normal. Changing from Avast Mobile Security Premium to Avast One is optional. You can choose if you want to remain using Avast Mobile Security Premium, change to Avast One, or use both apps on your iOS device.
What happens if I change to Avast One?
- You continue to have access to most device protection features that are included in Avast Mobile Security Premium.
- You gain full access to privacy features such as:
- VPN Secure Connection
- Data Breach Monitoring
- Photo Vault
- You need to cancel your Avast Mobile Security Premium subscription if you no longer want to use it. For information about canceling your Avast Mobile Security Premium subscription, refer to the following article:
- Canceling an Avast subscription
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, tap
Go premium, then follow the on-screen instructions to complete your subscription purchase.
How does the launch of Avast One affect other Avast products?
All other Avast products will continue to work and receive application updates as normal. You can use the following Avast products alongside Avast One:
- Avast Mobile Security Premium
- Avast Mobile Security
- Avast SecureLine VPN
- Avast Passwords
Do I need to uninstall previous Avast products before I install Avast One?
No. If you already have an Avast application installed on your device, you can continue using it without interruption and install Avast One. For instructions to install Avast One, refer to the following article:
- Installing Avast One
How do I install Avast One?
For detailed installation instructions, refer to the following article:
- Installing Avast One
To use the paid features in Avast One you need to purchase a subscription. After installing Avast One, tap
Go premium, then follow the on-screen instructions to complete your subscription purchase.
Subscription
Will I be charged again if I migrate from Avast Premium Security to Avast One?
When you migrate from Avast Premium Security to Avast One, your current (single-device) subscription is converted to an Avast One subscription. You will not be charged again until your subscription renewal date. When your subscription renews, you are charged according to the Avast One price list.
To check when your next subscription charge will be:
Avast Premium Security
- Open Avast Premium Security and go to
☰Menu ▸ My Subscriptions. - Under Subscriptions on this PC ▸ Avast Premium Security, locate your subscription charge date next to Next charge.
Avast One
- Open Avast One and go to Account.
- Under Subscription, locate your subscription charge date next to Next charge.
What happens if I migrate to Avast One before my previous Avast Premium Security subscription expires?
When you migrate to Avast One, your Avast Premium Security (single-device) subscription is automatically converted to an Avast One subscription. You are then able to use the paid features in Avast One until your subscription expiration date. When your subscription renews, you are charged according to the Avast One price list.
To check your subscription expiration date:
Avast Premium Security
- Open Avast Premium Security and go to
☰Menu ▸ My Subscriptions. - Under Subscriptions on this PC ▸ Avast Premium Security, locate your subscription expiration date next to Expires or Next charge.
Avast One
- Open Avast One and go to Account.
- Under Subscription, locate your subscription expiration date next to Expires or Next charge.
Can I switch my subscription back to Avast Premium Security if I am unsatisfied with Avast One?
If your subscription has been converted to Avast One, you need to contact Avast Support to request changing your subscription back to Avast Premium Security.
Will I be charged again if I switch from another Avast subscription to Avast One?
To use the paid features in Avast One, you need to purchase an Avast One subscription. Currently, it is not possible to automatically convert your existing Avast subscription to an Avast One subscription.
For instructions on how to upgrade from Avast Premium Security to Avast One, refer to the following section:
- How can I upgrade from Avast Premium Security to Avast One?
What happens if I switch to Avast One before my previous Avast subscription expires?
You can continue to use your previous Avast subscription until it expires. However, if you have an Avast Premium Security subscription, it is not possible to install Avast One on the same device where you already have Avast Premium Security installed. Therefore, we recommend canceling your Avast Premium Security subscription before upgrading to Avast One.
For more information about canceling a subscription, refer to the following article:
- Canceling an Avast subscription
Can I switch my subscription back to my previous Avast product if I am unsatisfied with Avast One?
If you are unsatisfied with Avast One you can cancel your subscription. For more information, refer to the following article:
- Canceling an Avast subscription
Do I need a subscription to use Avast One?
Avast One is available as both a free and paid product. If you want to use the premium features in Avast One, you need to purchase a subscription. To do this, open Avast One and tap Go premium, then follow the on-screen instructions to complete the purchase.
Can I use my existing Avast subscription to activate Avast One?
No. To use the Avast One premium features you need a separate Avast One subscription. You cannot activate Avast One using any other Avast subscription.
Do I need a subscription to use Avast One?
Avast One is available as both a free and paid product. If you want to use the premium features in Avast One, you need to purchase a subscription. To do this, open Avast One and tap Go premium, then follow the on-screen instructions to complete the purchase.
Can I use my existing Avast subscription to activate Avast One?
No. To use the Avast One premium features you need a separate Avast One subscription. You cannot activate Avast One using any other Avast subscription.
Troubleshooting
Why can't I install Avast One?
Avast One installation stops if you have one or more applications on your PC that are incompatible with Avast One. Incompatible applications are usually products with similar functionality to Avast One, such as antivirus, VPN, or performance-boosting software. A list of incompatible applications on your PC is displayed when the Avast One installation process stops due to incompatible applications.
To install Avast One, you need to first uninstall all incompatible applications from your PC. This includes the following Avast products:
- Avast Premium Security with an expired subscription or in trial mode
- Avast SecureLine VPN
- Avast Cleanup Premium
- Avast BreachGuard
- Avast AntiTrack
- Avast Driver Updater
- Kamo (by CCleaner)
We recommend following the steps below to prepare your PC for installation of Avast One:
- Close the Avast One installer window.
- Uninstall the incompatible applications. For Avast product uninstallation instructions, refer to the relevant article(s) below:
- Uninstalling Avast Premium Security
- Uninstalling Avast SecureLine VPN
- Uninstalling Avast Cleanup Premium
- Uninstalling Avast BreachGuard
- Uninstalling Avast AntiTrack
- Uninstalling Avast Driver Updater
- Uninstalling Kamo (by CCleaner)
- Restart your PC.
- Try to install Avast One again. For instructions, refer to the following article:
- Installing Avast One
If you are still unable to install Avast One after following the steps above, contact Avast Support.
Why can't I migrate from Avast Free Antivirus to Avast One?
If you are trying to migrate from Avast Free Antivirus to Avast One and installation of Avast One fails or results in the reinstallation of Avast Free Antivirus, follow the steps below:
- Close the Avast One installer window.
- Uninstall Avast Free Antivirus. For instructions, refer to the following article:
- Uninstalling Avast Free Antivirus
- Restart your PC.
- Try to install Avast One again. For instructions, refer to the following article:
- Installing Avast One
If you are still unable to install Avast One after following the steps above, contact Avast Support.
Why can't I migrate from Avast Premium Security to Avast One?
If you are trying to migrate from Avast Premium Security to Avast One and installation of Avast One stops, this could be caused by one of the following issues:
- You have an expired Avast Premium Security subscription or the application is in trial mode.
- You are trying to install Avast One from the Avast website rather than migrating from your existing Avast Premium Security installation.
Refer to the relevant solution below:
To migrate from Avast Premium Security in trial mode or with an expired subscription:
- Close the Avast One installer window.
- Uninstall Avast Premium Security. For instructions, refer to the following article:
- Uninstalling Avast Premium Security
- Restart your PC.
- Try to install Avast One again. For instructions, refer to the following article:
- Installing Avast One
If you are still unable to install Avast One after following the steps above, contact Avast Support.
To migrate from Avast Premium Security with a valid subscription:
- Click I accept. Start migration on the Avast One offer screen. Alternatively, go to
☰Menu ▸ My Subscriptions ▸ Explore Avast One. - Follow the on-screen instructions to migrate to Avast One.
- When prompted, sign in to your Avast Account to automatically convert your Avast Premium Security subscription to an Avast One subscription.
- If prompted, restart your PC to complete the migration.
If you are still unable to install Avast One after following the steps above, contact Avast Support.
Why hasn't my subscription automatically converted to Avast One?
To convert an Avast Premium Security (single-device) subscription to Avast One, you need to sign in to Avast One using the same Avast Account that is connected to your Avast Premium Security (single-device) subscription.
To check which subscriptions are connected to your Avast Account, sign in to your Avast Account and click the Subscriptions tile.
Currently, it is only possible to convert an Avast Premium Security for Windows (single-device) subscription to Avast One. It is not possible to convert any other Avast subscription.
How can I switch back to my previous Avast product if I am unsatisfied with Avast One?
To revert back to your previous Avast product(s):
- Uninstall Avast One.
- Restart your PC.
- Install your preferred Avast product(s):
- Installing Avast Premium Security
- Installing Avast Free Antivirus
- Installing Avast SecureLine VPN
- Installing Avast Driver Updater
- Installing Avast Cleanup Premium
- Installing Avast BreachGuard
- Installing Avast AntiTrack
- If applicable, activate your Avast product(s):
- Activating Avast Premium Security
- Activating Avast SecureLine VPN
- Activating Avast Driver Updater
- Activating Avast Cleanup Premium
- Activating Avast BreachGuard
- Activating Avast AntiTrack
If you previously had an Avast Premium Security for Windows (single-device) subscription that automatically converted to Avast One, contact Avast Support to request changing your subscription back to Avast Premium Security.
Why can't I install Avast One?
Avast One installation stops if you already have one or more applications on your Mac that are incompatible with Avast One. Incompatible applications are usually products with similar functionality to Avast One, such as other antivirus software. A list of incompatible applications on your Mac is displayed when the Avast One installation process stops due to incompatible applications.
To install Avast One, you need to first uninstall all incompatible applications from your Mac. This includes Avast Security and Avast Premium Security. We recommend following the steps below to prepare your Mac for installation of Avast One:
- Close the Avast One installer window.
- Uninstall the incompatible applications. For Avast product uninstallation instructions, refer to the relevant article below:
- Uninstalling Avast Security
- Uninstalling Avast Premium Security
- Restart your Mac.
- Try to install Avast One again. For instructions, refer to the following article:
- Installing Avast One
If you are still unable to install Avast One after following the steps above, contact Avast Support.
Source: https://support.avast.com/en-ww/article/Migrate-One-FAQ/
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